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Terms & Conditions

All customers must inform us of any items they wish to return. All returns must be verified by us before return.

All returned goods must be in saleable condition and products must not have been used or removed from the packaging.for health and hygiene reasons. Hair removed off the inaly card will not be refunded or exchnaged under any circumstances for hygiene reasons and the product will be returned to the customer. All returned items must be in original packaging.

Faulty equipment will check upon return and exchanged only if past 28 days of purchase.

Mistakes with orders must be notified to us within 3 days.
Returned goods must be returned within 10 days of receipt, unless under guarantee, and accompanied with original invoice.

All goods will be inspected upon return and must comply with the terms & conditions before a refund is given.

Postal charges will not be refunded if the incorrect order has been placed, goods are unwanted or goods are not faulty.

We have the right to refuse a refund if any goods are returned and do not comply with our T&C's, or we do not think they are satisfactory for resale.

Any faults relating to the quality of hair must be reported to us within 1 month of the purchase date as wear and tear will occur during wear due to being a consumable item and fault must be apparent. Our process for faulty hair is to test the hair on return using our recommend aftercare range. If this has not been used on the hair item and we find no fault after using it to test the product, the hair product will be retunred to the customer and no refund or exchnage will be provided.


Due to the lack of control we have over the missuse of products, we can not accept any responsiblity for bad use of equipment, poor application of hair or incorrect aftercare maintenance instructions provided. We recommend the use of the Hair Extension Specialists Aftercare range for the best maintenance of your hair extensions. Failure to use this recommebed product may result in any fault issues being declined by us.

Recycle your old electricals with us!

We’re pleased to offer our customers free recycling on all household electrical items.
Unwanted electrical equipment is the UKs fastest growing type of waste, and sending it to landfill causes lead and other toxins can leak out and cause soil and water contamination, harming wildlife and human health.
Fortunately, many electrical items can now be repaired or recycled. That’s why we’re offering free recycling on a like?for?like basis – so when you buy a new item from us, we will make sure your old model is taken care of.
If you’re not sure whether your electrical item can be recycled, have a look for the crossed?out wheelie bin symbol on the packaging, or on the item itself. If the symbol appears on the replacement item, this is also an indication that the old model should be recycled.

In order to return your items under this scheme please contact us at

The Directive The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of waste electricals. In the UK, that means retailers like us must offer all customers buying new equipment free take?back for their old electricals.
Find out more For more information on recycling electricals go to